Return Policy
In case, if you received a damaged product, it must be
reported to us via email at Info@trezorelevators.com within 48 hours of
delivery with an image of the damaged product along with the packaging
pictures.
Guidelines for Returns &
Replacement:
1. Product is damaged/defective.
2. Differ from the description on the website.
3. Wrong item delivered/Wrong Colour/Wrong Size/Wrong
Quantity.
4. Missing parts/accessories.
Return Eligibility
In case of returning the product, customer needs to inform
us within 7 days of receiving the order. In case, if you received a damaged
product, it must be reported to us within 48 hours of delivery.
If the product is delivered defective or damaged, in that
case customer needs to inform us through Email Info@trezorelevators.com within
48 hours from the time of delivery.
Products should be unused.
All items must be returned in their original condition, with
price tags intact, user manual, warranty cards, original accessories and in the
original manufacturer’s box/packaging as delivered to you.
Invoice should be available.
Returning a Product
There are 2 ways to Return the product. One is to return the
product from our side where we send the courier partner and get the product
picked up from customers. However, in some cases if we cannot provide return service
then customer needs to send the product to us. Once, the product is received by
us, then we will reverse the courier charges.
Steps to follow to Return a Product
Customer needs to inform us through call/email within 7 days
of receiving the order.
Product should be unused.
Invoice should be available.
We will raise a request for Reverse pickup and try to
arrange it from our end. Once the pickup is arranged our courier partner will
collect the product within 2-3 business days.
Customer needs to pack the product with Brand packing &
paste the invoice on it.
Customer will handover the product to the courier boy.
Once the pick up is done, product will be sent to us by the
courier partner.
After receiving the product, quality check will be done over
the product by our team which takes 2 days time.
If product is found damage/defective by our team, We will
try to arrange a replacement; however, it depends on the availability of the
product.
In some cases, where our Logistic Service Provider doesn’t
provide reverse pickup facility, customer will have to send the product on his
own only through India post at the below mentioned address after the request
for reverse pickup is raised:
Trezor Elevators,
B-2/1,2nd
Floor,Khasra No-818,Chattarpur Extention,
110074 New Delhi.
INDIA.
Once sent, customer needs to share the Courier slip along
with the following bank details to Info@trezorelevators.com.
1. Account number
2. Account holder
name
3. IFSC Code
In case, after receiving the product if we found any discrepancy
by our Quality inspection team, we will re-ship product to the customer and in
that case customer will have to bear the courier charges for re-shipment in
order to receive the product. No courier charges for sending the product will
be reimbursed.